Some clarity and execution would be appreciated!

I bank with Standard Bank for many years now, it baffles me that some processes are so broken and miscommunicated. My spouse and I have undergone their Customer Assist program and a consolidation.

We filled out all the required paperwork and so forth, sent it back and haven't received any feedback via mail till now. They however have processed the application without sorting out what they were meant to and this now has an adverse effect on our foreseen budget. Accounts have not been settled meaning debits that were not meant to run but now are but they already charging the amounts in the agreement.

This is but one of the red flags we picked up while attempting to sort this out. I don't know how to get this right or what is meant to happen financially this month because they most likely won't fix this but insist that it will all run as agreed.

It's annoying that this was meant to fix things financially but is now off to bad start.

I need someone from Standard Bank to fix and compensate for what we had planned for instead of just doing their own thing!!!!