NF
Nathan F
1 reviews | Active since Feb 2018
19 Nov 2019, 13:47
Solid service which could be made awesome
I have banked with them for a long time. Solid and reliable service in general, but they would do well to pay closer attention to a few things:
Savings account offers could be simplified and in general improved. For example PureSave is really very poor value for money for customers considering the much better savings products out there.
Alot of the interaction and admin with the bank still requires going into a branch and standing in a queue - I am looking forward to the adoption of more tech to allow for remotely creating accounts, etc..
#BlackFriday
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Standard Bank's replyOfficial
20 Nov 2019, 05:07 Hello Nathan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply20 Nov 2019, 05:07
Official
Hello Nathan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********