LM
Lerato M

1 reviews | Active since Jan 2016

16 Jan 2016, 12:43

Sold husband policy refuse to refund

My husband was sold a hospital cash back plan telephonically while working they didn't explain the fine print that once you cancel you don't get your refund, after taking advantage of already having the account number, more over they refuse to cancel it because my husband sent me to cancel on his behalf. I want all my deducted premiums If they can find a recorded call saying they explained that u don't get or money back I will be happy but for now I want my MONEY

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Replies (1)
Standard Bank
Standard Bank's reply18 Jan 2016, 10:30
Official
Hello njabz#1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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