AR
Andrea R
1 reviews | Active since Mar 2009
01 Feb 2019, 09:04
"So what would you like me to do"
So this morning I phoned in and asked for help on two issues I hold on for 10 min eventually a lady answers I give her my whole story what I want, her response "So what would you like me to do" then placed me on hold again. Call was made 8:30 to ***held on to speak to a consultant. - she did not clearly identify herself.
Just so you know I wanted balances as I want to settle my accounts.
Can someone please call me so that I can request my settlement amounts.
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Replies (4)
Standard Bank's replyOfficial
01 Feb 2019, 11:09Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply01 Feb 2019, 11:09
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
AR
Andrea R's updateReviewer Update
01 Feb 2019, 11:14Your answer is not clear you are going to address the matter with the call center but is someone going to contact me? Because I see you put your contact details "Should I now phone you again??" - Frustration is when you apologize but do not give a clear answer for assistance.
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Andrea R's update01 Feb 2019, 11:14
Reviewer Update
Your answer is not clear you are going to address the matter with the call center but is someone going to contact me? Because I see you put your contact details "Should I now phone you again??" - Frustration is when you apologize but do not give a clear answer for assistance.
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Andrea R's updateReviewer Update
01 Feb 2019, 15:32Still no calls
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Andrea R's update01 Feb 2019, 15:32
Reviewer Update
Still no calls
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Andrea R's updateReviewer Update
04 Feb 2019, 11:00I still have not received any calls from Standardbank - I am sure it is not that difficult - WOW i can now understand why your staff do not give any service!!
AR
Andrea R's update04 Feb 2019, 11:00
Reviewer Update
I still have not received any calls from Standardbank - I am sure it is not that difficult - WOW i can now understand why your staff do not give any service!!