So unhelpful

I really struggle to understand why it is so difficult to achieve anything with Standard bank without having to put in leave to go into the actual branch to wait endlessly in ques for even more bad or unhlepful service. Tonight was meant to be a simple procedure of trying to find out over the phone if I qualify for a credit card increase (which they call to offer to me all the time). I do not enjoy having to answer security questions and then being made to feel like I'm getting them incorrect and when checking with my partner who deals with my accounts get told she does not feel comfortable continuing and if I need my partners help I must come into the branch to do power of attorney... I am not sure what is so difficult understand that I cannot come into the branch. I then get a lecture about how this is for the safety of my account which is all good and well but asking questions like if I own a house in Cape Town when anyone can log into Facebook and see I have never been there could answer that question. I kept explaining my frustration and all I got in response is that she is not comfortable continuing and it is for my safety and I should come into a branch when I would do exactly the same thing there.... my partner would come with me and when I would be confused or need to double check something he would answer. I was answering the questions and then checking with my partner to make sure as I was so desperate for this increase which would not happen of we could not even get through the security questions - perhaps Standard bank needs more understanding when it comes to dealing with people who are desperate to make a plan which in turn makes them so nervous and tongue tied! Despite Standard Bank making their banking seem painless I now need to put in leave to go into the branch just to even find out if I qualify (despite being offered increases previously) for the increase. Countless annoyances like this are really no longer worth it! Having to change my internet banking login twice now and having a further issue updating my email address to allow me to get the app are simple things that should not require one to have to physically go into the branch. No wonder the ques are so long as this company is not moving forward with phone or internet banking.