so unhappy with this bad attitude from stanard bank

I was at the standard bank branch in Boulders, firstly i walked the whole of boulders to look for this branch.only to find out that they moved again .so i queued in yhe the tellers queue,waited for a few minutes, only to be told that the teller couldnt find my homeloan account and that it does not reflect on my profile,and that i had to phone homeloans to get my account number, how is this possible .is all my accounts not supposed to reflect on the system.anyway the guy at reception was very helpful and he assisted me very well.than the teller before this told me to come back to her.when i did get back to her she was busy.so i saw the teller next to her was just sitting ..and decided to ask her to help..sho..what an attitude this girl had..telling me to go back to the queue and wait there ,she will call me from the queue yet there was no one in the queue and she wasnt busy.she gave me such an attitude i even felt like a small child.being shouted at from her.WHAT HAPPENED TO CUSTOMER SERVICE..OR HAS STANDARD BANK BECOME LIKE THE GOVERNMENT NOW....WHEN THE RECEPTION WENT AND TOLD HER ABOUT HER ATTITUDE whp service was one thing standard always got right But it seems like we have forgotten how important customer service is.