DN
Dineo N

1 reviews | Active since Feb 2018

02 Feb 2018, 11:41

So Standard Bank has instructed Stupel and Berman Inc to I qoute "Accordingly our client has Instructed us to make the following, non negotiable" so as an intern that receives a stipend of R4500.00 I am not allowed to make an istalment that I ca

So as an intern that receives a stipend of R4500.00, I am not allowed to make an instalment (STUDENT LOAN) that I can afford for NOW. If I don't pay R2500.00 they will blacklist me and my mother who is on permanent disability. I sent all the required documents, payslip.bank statement, internship contract even my monthly expenses. So please tell me Standard Bank how am I going to survive on 2000 with a baby, transport fare, creche, pampers, and even the R1100 that I have been paying you for the past three years without fail. Even when I've been a willing consumer whos trying to settle his debt you still refuse my right as a consumer to make arrangements that I can afford. If you blacklist me how am I supposed to get a job to pay the money that you are demanding? i TOOK THAT LOAN SO I CAN STUDY AND HAVE A BETTER FUTURE, NOW YOU'RE THE ONE'S THAT ARE DESTROYING EVERYTHING I'VE WORKED FOR? Stupel and Berman said they don't care, I can take them to the Umbudsman, ACI. Isn't this harrasment? I am willing to pay just not the 2500 which I cant afford. This is an infringement of my rights.

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Replies (4)
Standard Bank
Standard Bank's reply02 Feb 2018, 14:03
Official

Dear Dineo Nyamane

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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DN
Dineo N's update06 Feb 2018, 15:20
Reviewer Update
No one from your side has called. One more empty promise. I had to call the complaints resolution centre because Colet from Stupel called me now and told me that she doesn't care and she's not afraid of the Ombudsman and that she is going to blacklist my mom whos on permanent disability and take our house. What do you have to say about that
Standard Bank
Standard Bank's reply07 Feb 2018, 11:16
Official

Dear Dineo Nyamane

Thank you for your posting.

I refer to my email correspondence and can confirm that no feedback has been received.

Kind regards

Clint Petersen

Complaint Resolution Centre

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DN
Dineo N's update07 Feb 2018, 12:02
Reviewer Update
I emailed the formal complaint letter and I await your response. And I'm given 24 hours before they repossess my mother's house even when I've made two payments