1 reviews | Active since May 2016

20 May 2016, 13:38

So sick of standard bank poor service and lack of knowledge

<p>I lost my standard bank cheque card. I app**** for a new one, first they sent it to the wrong branch, so had to wait longer for it to be sent to my brnahc. than I was told I need id and proof of address, than told I need only ID. </p> <p>When I collected it at the branch, I was told my internet banking and cellphone banking would be activated automaitcally, which was incorrect as now 2 weeks later am still waiting for it. I called a few times, but no luck for help. Sent emails and same result. Each time I have issues, have to blog on hello peter before I can get assisted.</p> <p> </p> <p>My personal details on my bank accoutn profile was all wrong. Had to jump through hoops to get them to rectify what they captured incorrectly. I am so tired of this. Now I will get a call, and one person will blame a branch and vice versa, then I will be told they are sorry and it will not happen again. After two months or so, I will face the same problem if I need something.</p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply23 May 2016, 06:35
Official

Dear Jayseelan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 May 2016, 08:32
Official

Dear Jayseelan

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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