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Nisaa A

1 reviews | Active since Nov 2019

07 Nov 2019, 15:07

So shaken

I am so livid. I have received the worst call from call centre agent claiming to be from standard bank to offer me a credit card. She was rambling on and on and when she finally asked for my to confirm my ID number I managed to get a few words in and she took up an abrupt tone saying she doesn't need to ask if it was a convenient time to speak to me. I am appalled and I hope that not customers go through this. I would never ever recommend taking up anything with standard bank. The number I was called from ***/ ***. I am disgusted and I hope standard bank heeds this.

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Replies (1)
Standard Bank
Standard Bank's reply07 Nov 2019, 15:40
Official

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Regards
Complaint Resolution Centre
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