So Sad that i do not get happy

About two months ago a pipe burst in my roof. Standard bank immediately send someone to fix. The plumber had to go through the ceiling. He got authority from the bank to damage the ceiling that was water soaked in any case. Till now, after various calls and requests for action, even using the banks resolution centre, nothing has been done. They ignore my request for service or make promises that they will respond. Till now, nada, nothing. Sad, so Sad