So over Standard Bank

I closed all my accounts with Standard a few years ago because of shoddy service and their awful call Centre,you can never get ahold of anyone in your branch. I did however keep my credit card,it wasn’t a hassle and their rates were competitive.However after today I will be closing it.I had to cancel my card 2 weeks ago because some ***** transactions came off of it. When I asked the consultant what documents were needed when collecting the new card,he said just to bring my marriage certificate and ID as my surname had changed. No need for proof of residency as I had fica’ed 2 months’ ago. Bear in mind I stay over half an hour out of town. I phoned this week to find out where my card was,no sms had been received. Apologies the card was at the branch. After organizing a baby sitter(we all know bank visits are never short)waiting in the queue for eons,I was told I could not have my credit card because I had no proof of residence! Standard Bank you are beyond *********** and you do not train your staff to deal with people well. I am done and my bank I deal with now who keep offering me a credit card can go ahead.