So much for moving forward

<p>lodge a complaint ********** 986 on the 29July 2016. Nkululeko Sithole was assigned to handle the complaint, instead of giving me a call to check what needs to be investigated, he send me a email that didn't give a suitable answer on the concerns I raised. Why assigned someone that is not showing any interest of handling the complain. Till today I have not received answers an this is so frustrating that the Bank can take your money but when you query it they come up with mathematical conclusions that the man on the street don't understand. Assigned someone that's passionate about his job and want to assist, it will safe me the time to handle it with the Ombudsman. Why should a person always resort to the Ombudsman if you can handle your concerns internal. </p>