So many Regrets

So regretting the account I opened I app**** for a credit Card 16 May 2019 I was told to go to my nearest branch to verify my details Id and proof of residence. My nearest branch being New Market mall. I get to the branch and was told they do not know why I was told to come to the branch. 20 May I get a call from the call centre advising that the branch at New Market will be closing and I need to choose a new branch. Nearest being Mall of the south.

There are no contact details for them. Call centre can not help they had to phone South Gate. Really !!!!!!!!!!!!!!!!!!!!!! How can you be closing at 3.30 most people still works at 3.30 on the last day of the month Can somebody please advise the correct trading hours for Mall of the South for 31 May 2019 Why could you not deliver my card straight to me? You are all about on line banking and still forces people to go to branches. Best part is you have not F%%$###$ng branches