so hard to get assitance on Just a funeral Policy!

I am sending this NOT for standard bank but its funeral plans division, I am a standard bank banker and I like the bank no complaints, I recently took out a cheque card with them telephonically and as much as that took some time we eventually got the card delivered, in end September I think a lady called me to inform me that my cheque account was now active and offered me a funeral policy for my family of three at an okay price, I agreed to take this up but at a later month(November) and we proceeded to confirm all the necessary details. To my surprise end of October/November the funeral policy debited my account and again on the 01st of November which I didn't get as they were only starting November, I had no wordings, schedules or record of advice sent to me for this policy till today so I called standard bank on *** and spoke to Lerato who in her surety advised me that I signed for the policy to start September already and that I could not ask for my money back all I needed to do is cancel if I want to cancel, she as well advised it will take 7working days to retrieve my recording and send to me. This is what I request... CANCEL that funeral policy and give me my money b