1 reviews | Active since Aug 2017
So Frustrated with Standard Bank - Useless
I sent Standard bank an email to change my banking details on my debit order for credit card payments, they had me give all my personal info and answer a bunch of questions to verify that it is my account, then had me send proof of my banking details - Just so that they can tell me in the end that they cant actually help me.
"Please note that we at the E-mail Unit are unable to amend the personal details for customers. Kindly contact our General Banking on ***/+27 11 ********** they will assist you. You may alternatively visit your nearest Standard Bank branch for assistance. "
So all the back an forth was literally just to waste my time, I just want to change my banking details so I can actually PAY YOU!!! and stop paying ridiculousness amounts in bank charges for my other account that I am unable to close as Standard Bank won't take the freaking debit order off and just change it to my new bank account - even when the have all the details and proof.
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Complaint Resolution Centre
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***