VP
Varsha P
1 reviews | Active since Jul 2022
14 Aug 2023, 17:10
So frustrated!!!!!
It seems like if you need something to be done with standard bank you need to keep rating how pathetic the service is as well as the response rate for someone to sort out your issues. When they want your money, they on your case constantly!!! I been waiting since 12th of July, just over a month ago.
My credit score needs to be updated because of standard bank for a loan that I have paid off FULLY in February , yet they said I owe them money for March and April. So for 2 months it still reflects that I am in arrears..... I NEED SOMEONE TO HELP ME SORT THIS OUT URGENTLY!!!!! I been trying to phone and they keep connecting me to different departments and then I get through to Standard bank ITC they said that my matter has been closed and sorted out and I must wait for a few day's to reflect but it has not been rectified by Standard bank because the 2months still show that I am in arrears!!!!!! I been waiting for over a month now. This needs to be sorted because my credit score has been effected because of Standard bank!!!!!! This just keeps getting clearer as to why I need to close my account with them!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Aug 2023, 17:18Dear Varsha Patel
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Aug 2023, 17:18
Official
Dear Varsha Patel
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
16 Aug 2023, 15:54Hello Varsha
Thank you for allowing the team to looking into this matter.
We trust that the matter will be resolved as advised telephonically.
Should you still require further assistance please do not hesitate to reach out to us.
Kind regards, Standard Bank Hello Peter Team ***
Thank you for allowing the team to looking into this matter.
We trust that the matter will be resolved as advised telephonically.
Should you still require further assistance please do not hesitate to reach out to us.
Kind regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Aug 2023, 15:54
Official
Hello Varsha
Thank you for allowing the team to looking into this matter.
We trust that the matter will be resolved as advised telephonically.
Should you still require further assistance please do not hesitate to reach out to us.
Kind regards, Standard Bank Hello Peter Team ***
Thank you for allowing the team to looking into this matter.
We trust that the matter will be resolved as advised telephonically.
Should you still require further assistance please do not hesitate to reach out to us.
Kind regards, Standard Bank Hello Peter Team ***
VP
Varsha P's updateReviewer Update
24 Aug 2023, 13:35I was told by one of the consultants to wait a week and see if the matter has been resolved, but it still has not been resolved.
It still shows that I'm in arrears for March and April, it has NOT been cleared from my profile.
It still shows that I'm in arrears for March and April, it has NOT been cleared from my profile.
VP
Varsha P's update24 Aug 2023, 13:35
Reviewer Update
I was told by one of the consultants to wait a week and see if the matter has been resolved, but it still has not been resolved.
It still shows that I'm in arrears for March and April, it has NOT been cleared from my profile.
It still shows that I'm in arrears for March and April, it has NOT been cleared from my profile.
Standard Bank's replyOfficial
24 Aug 2023, 13:40Good Day Varsha
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Aug 2023, 13:40
Official
Good Day Varsha
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
VP
Varsha P's updateReviewer Update
07 Sept 2023, 14:082 weeks ago I was told to look out for a call....Yet nothing.
My matter has still not been resolved and still shows I'm in arrears!!!!!!!!!
My matter has still not been resolved and still shows I'm in arrears!!!!!!!!!
VP
Varsha P's update07 Sept 2023, 14:08
Reviewer Update
2 weeks ago I was told to look out for a call....Yet nothing.
My matter has still not been resolved and still shows I'm in arrears!!!!!!!!!
My matter has still not been resolved and still shows I'm in arrears!!!!!!!!!
Standard Bank's replyOfficial
07 Sept 2023, 14:31Dear Varsha
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 14:31
Official
Dear Varsha
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
VP
Varsha P's updateReviewer Update
04 Dec 2023, 13:33Good day
A follow up on this. Standard bank has only sorted the month of April for me. March still shows arrears, I have sent a email attached to the previous email but still nothing. No response.
I have patiently waited since September when the one month was sorted, it's December now and they haven't cleared for the month of March!!!
A follow up on this. Standard bank has only sorted the month of April for me. March still shows arrears, I have sent a email attached to the previous email but still nothing. No response.
I have patiently waited since September when the one month was sorted, it's December now and they haven't cleared for the month of March!!!
VP
Varsha P's update04 Dec 2023, 13:33
Reviewer Update
Good day
A follow up on this. Standard bank has only sorted the month of April for me. March still shows arrears, I have sent a email attached to the previous email but still nothing. No response.
I have patiently waited since September when the one month was sorted, it's December now and they haven't cleared for the month of March!!!
A follow up on this. Standard bank has only sorted the month of April for me. March still shows arrears, I have sent a email attached to the previous email but still nothing. No response.
I have patiently waited since September when the one month was sorted, it's December now and they haven't cleared for the month of March!!!
Standard Bank's replyOfficial
04 Dec 2023, 13:47Dear Varsha
We regret the delay in resolving this matter.
Please be advised that we have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter.
Please be advised that we have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 13:47
Official
Dear Varsha
We regret the delay in resolving this matter.
Please be advised that we have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter.
Please be advised that we have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***