So disappointed in Standard bank - Standard trust

So disappointed in Standard Bank ☹ My poor elderly mother is having the worst experience of her life with Standard Trust. My father passed away last year in April and Standard trust is handling the estate. My mother who is in her 70’s had to phone, email & beg for over a year before they finally gave her feedback, which was that the case was lost and they would be starting the estate process again, they promised to give her regular feedback. That was two months ago and no feedback again. I can honestly say shame on you Standard bank, is this how you want to treat pensioners who have been banking with you for over 40 years??? For those customers considering using Standard Trust for your Estate(Will) think twice, they may put your family through hell after you have gone.