So disappointed in my bank

On the 4th of March I used an ATM at Randpark Ridge mall to deposit cash. The machine could not count all the cash correctly so I asked for the money to be returned so i could re-try. The money started coming out note by note and i had to pull it out of the machine. Then it would close. Push out one more note. Close. Open. One more note and so on. Then the last hundred rand was still in the machine and when i tried to reach for it and pul it out, the machine closed and i could not get it. I immediatly phoned the call centre to lodge a complaint and was told i would get feedback in two to three days. But nothing. So i phoned again on the 16th and was told that i would definately receive feedback in 24hours. But guess what, NOTHING AGAIN, still nothing. I am really disappointed, i've been a Standard Bank client for as long as i can remember and maybe R100 is not a big deal to Standard Bank, but to me it IS. Times are tough. Furthermore, phoning you call centre is one of the most painful experiences ever. You hold on forever to finally get through to the agent, thats when i didn't get cut off. I have to PAY for the PHONECALLS because Standard Bank don't bother to give me feedback