So disappointed

After spending 2 hours outside waiting in line, then another 2 hours after I was finally inside the branch to be assisted, and waiting another 28 hours because the consultant who assisted me told me that my card is linked and it would update on my app. Unfortunately I cannot recall the lady''s name. Spending another 30 minutes online this morning and not being able to get any joy. I was assisted by Bheki who tells me my card was not linked to my profile. Ref: for the call ***.

It's actually very upsetting because, I stopped this card cos there was some idiot who stole money from it on 29 August 2020 and I opened a case with Standard bank, to date I never received a single update in that regard.

I work and can only go to the bank on Saturday, I had to wake up at the crack of dawn this past Saturday because ever since the incident when I get to Eastgate the bank is closed.

So, to be assured that the card was linked and all was in order even after I checked on the app in her presence and she said to give it time it's actually pathetic, no SMS notifications, card not linked God forbid I had transferred money and someone could have had a joy ride with the funds and I wouldn't even be aware because some consultant decided to lie to a client.

I CANNOT go back to the branch and I demand that the card be linked and the SMS's and all be activated. All quick to take the R145 for the card replacement but the linking isn't even done.