So Disappointed!

Out of the blue my credit card was blocked and that I found out when I had a whole trolley full of groceries to pay for at the cashier of PnP! How embarrassing!! I was then informed that it was because of the \My Card"branded card that YOU gave to me and that it has to be replaced with a new one. Apparently SB tried to contact me regarding this which is a BIG lie! In that same e-mail from card division I was told that someone will contact me in order to make arrangements. I have waited a weekno response. Another lady from the branch told me she will also inform me on the progress of my issue which also never happened. Today after I had to follow up myself again I was told to go and upgrade my card with my ID at the branch. So 3 different stories and now I'm the one sitting with the **** and having to sort it out when I could have done so on Monday 12 October if I was given the correct info there and then. I cannot even start to explain my anger"