MH
Melanie H

1 reviews | Active since Mar 2015

30 Mar 2015, 08:39

So-called \system issues"very frustrating"""

I recently opened a fixed deposit account with Standard Bank, only to have the amount I invested being deducted 8 times from current account instead of once, leaving my account in the negative and my card and account unusable. I have been to the branch many times to rectify this issue, to no avail. I am told it is a \system issue". I received automated voice messages telling me to call a number since my account is overdrawn. I called this number"

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 08:57
Official
Hello MelanieAlexandra,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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