LC
Lindiwe C
1 reviews | Active since Oct 2015
31 Oct 2019, 18:36
Snail Service
I app**** for a consolidation loan at Standard bank branch on the 24th of October 2019 and they informed me this is done by another department therefore they will email documents to them and they should contact me soon.To date I have not been contacted with regards to this application.At this day and age how come it takes so long to process such an application where else other institution can process this within 15 minutes?I am so dissapointed and fustrated by Standard bank,even after I have contacted them I was transferred from one department to another without assistance, I even emailed the branch and to date no one has contacted me.This is really fustrating and disturbing for such a big bank !
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Replies (2)
Standard Bank's replyOfficial
01 Nov 2019, 05:44Hello Lindiwe,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply01 Nov 2019, 05:44
Official
Hello Lindiwe,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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LC
Lindiwe C's updateReviewer Update
08 Nov 2019, 12:01Today is the 8th of November and to date my issue has not been attended to, what kind of urgency do you guys refer to?... You rather should have not rep**** as still nothing has been done!
Anyway I have had assistance from another reliable bank in this matter as you guys never had the decency to attend to my concerns as your customer! You guys are seriously pathetic in dealing with this matter!!!
Anyway I have had assistance from another reliable bank in this matter as you guys never had the decency to attend to my concerns as your customer! You guys are seriously pathetic in dealing with this matter!!!
LC
Lindiwe C's update08 Nov 2019, 12:01
Reviewer Update
Today is the 8th of November and to date my issue has not been attended to, what kind of urgency do you guys refer to?... You rather should have not rep**** as still nothing has been done!
Anyway I have had assistance from another reliable bank in this matter as you guys never had the decency to attend to my concerns as your customer! You guys are seriously pathetic in dealing with this matter!!!
Anyway I have had assistance from another reliable bank in this matter as you guys never had the decency to attend to my concerns as your customer! You guys are seriously pathetic in dealing with this matter!!!