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1 reviews | Active since Mar 2010

09 Aug 2018, 09:47

SMS's not being received.

I am a client of standard bank, and for the last 2 months I do not receive all the sms's transactions that go through my account. This is a security risk on my account. I have reported it various times with no success. My husband has full authority over my account, kindly talk to him or email me. Kindly assist.

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Replies (2)
Standard Bank
Standard Bank's reply10 Aug 2018, 08:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Aug 2018, 11:19
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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