SC
Sharlene C

1 reviews | Active since Feb 2014

29 Aug 2015, 08:06

SMS Updates on Debit orders

This is the second time I have had this problem. On 28 August I received an SMS for my tracker having gone off my account. I immediately checked my account and saw I was over the limit so I transferred money from my savings to cover this. I received this sms just after 7 in the morning of the 28.<br> This morning, 29 August I received an sms just after 7 to say the debit order was rejected. ON THE 27TH. Now I am being charged R115.00 on a do of R144.00, which I provided for within half an hour of being aware that it had gone off. There is a smaller one that also went off at the same time - I see it is not rejected yet.<br> If I make purchases on my card, I get the sms immediately - why not for other payments (and receipts)? This happened earlier this year with my Telkom acc and I got a call from the bank saying that it goes off midnight, but this is not acceptable. I want an sms when it goes off - I don't care what time - other banks do this. It will enable me to act immediately, not in arrears. My dr order went through on 27, was rejected 27, got the messages on 28 and 29. Not good service at all.

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Replies (1)
Standard Bank
Standard Bank's reply31 Aug 2015, 10:20
Official
Hello Assignment,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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