WS
Wiseman S
1 reviews | Active since Aug 2017
25 May 2018, 16:56
Sms updates
I can not receive my transaction notification and it has been months.. I even had to change a number but still no notification either i withdraw cash or swipe or a debit order. Nothing everytime i call the will send a sms that my sms update is working but when its transactions no notification.. And even worse there are bogus debits which is why we need that notification. Lady at the call centre i ask her to reset my sms update she opens a query which will take days in the meantime no notifications. Maybe its a signal that i should leave this bank.
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Standard Bank's replyOfficial
26 May 2018, 01:17Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply26 May 2018, 01:17
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,