SMS problems
I am disappointed in your level of service. I am for many years a client but battle with the sms'e which I should received if I sign into Internet Banking or for any transaction and if a person calls you and doesn't have an idea what is going on with I will have to transfer you then I dropped the call. Your sms systems is not working correct, sometimes get the sms'e but long after the transaction. I am a Prestige Client and does not expect this level of service neither a banker to call me who doens'nt know what is going on.
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Standard Bank's replyOfficial
27 Jan 2023, 13:00Dear Lourens,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply27 Jan 2023, 13:00
Official
Dear Lourens,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,