Sms notifications were delayed

Item: Standard Bank
Rating: 1
Author: David .

Was told that money had been deposited into my account. So when I went to the ATM to transfer to my other account - i was told my monthly transfer limit was insufficient.

Today I find out that the money actually wasn't in my account when I transferred.

Also not receiving smses for every EFT I have done.

Also would like to increase the stop-order on one of my beneficiaries but do not know how to do it via the banking application or must it be done in-store ?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Jul 2019, 08:38

Hello
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's reply01 Jul 2019, 08:38

Official

Hello
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

17 Jul 2019, 14:15

Hello

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply17 Jul 2019, 14:15

Official