SMS NOTIFICATIONS & OTHER COMPLAINTS

I sent this to the e-mail address on your website but it bounced. No surprise there.

Good day

I am so disappointed with the service that a person gets from Standard Bank. Firstly, my biggest issue was the fact that you were the only that did not have an IIP option. That is now available but only the app and not internet banking. Don't understand why.

We have been in the bank so many times to give me signing power on my husbands account but still I have no say. Ridiculous!

Then how can debit orders be put through when you feel like it. The day we signed for our cars, we said that we want it on the 28th but were told that because they both financed through Standard, the debit will go off as soon as money becomes available. Every month it goes off before my husband's salary goes it. And then the phone calls don't stop because the account has gone into the red. We have now changed the debit order date, so hopefully you can this right now.

Also, you sms notification system sucks. I get an sms for every 10th debit order and never know what is going on. Also, I bank with ABSA and every time a debit order goes off you see what the balance on your account it but not with standard. Unless a deposit gets made or you draw money or swipe your card you don't see the balance. Can this please be looked at?

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