1 reviews | Active since Dec 2016

08 Dec 2016, 06:32

Sms notifications

<p>3 months ago I stopped receiving my sms notifications for my salary, debit orders and purchases. I went to the bank to resolve the issue but no one could help me. Till today I still don't recieve notifications. When I lodge queries I don't recieve my query number and dont recieve updates on my investigations. Am very disappointed. Worst bank ever. </p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Dec 2016, 10:07
Official

Good day Thelma Moselane

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Best regards,

Standard Bank
Standard Bank's reply08 Dec 2016, 14:40
Official

Good day Thelma Moselane

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply12 Dec 2016, 08:26
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 12 December 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,