1 reviews | Active since Feb 2013
SMS Notifications
What a laugh you are Standard Bank. Absolute no customer service! 3 weeks ago I visit Sandton City Branch and spoke to Patience. I am receiving SMS notifications about transactions, but it is not my account. This is agreat concern for me, because my information is obviously linked to an account that is not in my name and with the ***** going around at the moment... Well, I sit with her for more than 40 minutes while she was on the line with one of her call centres. Nobody could trace this account that my number is linked to. How pathetic is that. Patience then told me that they will investigate the matter and a sms will be send to me as indication that the matter has been solved. Well I have not received any notification sms yet and guess what, I am still receiving sms notifications. Maybe I should demand that I want the money that is in this account, as it is at the moment at R***.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
