SMS and Statement inconsistenct

<p>So i bought data bundles for my mother(R160 on Saturday 24th of december). Got an sms FROM standard BAnk confirming the purchase and my balance decrease as per the sms i recieved from Standard BAnk. Now i called the call centre and I was sent from pillar to post up until JAbulile was willing to assist. She then told me that the transaction was unsuccessful and it is not in the bank statement. HOw? if STAndard sent me an sms said it was paid......I am sure OLD mutual or any other institution sent me that SMS but STD bank. According to me this ***** done to the bank to its customers. Why are your systems not corresponding? how am i to trust that information given is a true reflecting of what is happening on my account? I need this sorted now!!!</p>