WS
Willem S
1 reviews | Active since Jul 2011
10 Sept 2024, 13:58
SMALL CHANGE - BIG DISASTER
After spending almost 3 hours at my branch to change the cell phone number for OTP's my MyUpdates no longer work. WHAT A DISASTER???? Why should I have to go back to the branch to have this fixed? Will Standard Bank pay me for travelling and the time I need to spend fixing it?
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
10 Sept 2024, 14:01Dear Willem
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 14:01
Official
Dear Willem
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Sept 2024, 14:53Our team will be in touch Willem.
Standard Bank's reply10 Sept 2024, 14:53
Official
Our team will be in touch Willem.
Standard Bank's replyOfficial
10 Sept 2024, 14:55Good day Willem
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 14:55
Official
Good day Willem
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Sept 2024, 14:58Dear Willem
Thank you for taking our call.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 14:58
Official
Dear Willem
Thank you for taking our call.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
WS
Willem S's updateReviewer Update
10 Sept 2024, 15:56If I could remove that single start I would. They actually deserve something like -5.
WS
Willem S's update10 Sept 2024, 15:56
Reviewer Update
If I could remove that single start I would. They actually deserve something like -5.
Standard Bank's replyOfficial
10 Sept 2024, 16:10Thank you for the feedback. Please advise if all is in order?
Standard Bank's reply10 Sept 2024, 16:10
Official
Thank you for the feedback. Please advise if all is in order?
WS
Willem S's updateReviewer Update
10 Sept 2024, 16:13NO YOU MESSED UP BIG TIME - YOU ARE NOW ON -10 STARS
WS
Willem S's update10 Sept 2024, 16:13
Reviewer Update
NO YOU MESSED UP BIG TIME - YOU ARE NOW ON -10 STARS
Standard Bank's replyOfficial
10 Sept 2024, 16:35Dear Willem
Our team tried calling you earlier to no avail.
We will contact you tomorrow as per request.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you earlier to no avail.
We will contact you tomorrow as per request.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 16:35
Official
Dear Willem
Our team tried calling you earlier to no avail.
We will contact you tomorrow as per request.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you earlier to no avail.
We will contact you tomorrow as per request.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
WS
Willem S's updateReviewer Update
10 Sept 2024, 16:57The only thing that will make me happy is if you can reset everything the way it was before, without me having to spend any more time at the branch.
WS
Willem S's update10 Sept 2024, 16:57
Reviewer Update
The only thing that will make me happy is if you can reset everything the way it was before, without me having to spend any more time at the branch.
Standard Bank's replyOfficial
11 Sept 2024, 15:25Dear Willem
Thank you for taking our call.
Our Branch Leadership team will be in contact to further assist on this matter.
Continue to have a wonderful day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Branch Leadership team will be in contact to further assist on this matter.
Continue to have a wonderful day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2024, 15:25
Official
Dear Willem
Thank you for taking our call.
Our Branch Leadership team will be in contact to further assist on this matter.
Continue to have a wonderful day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Branch Leadership team will be in contact to further assist on this matter.
Continue to have a wonderful day further.
Kindest regards
Standard Bank Hello Peter Team
***