S.Makhaza

I have been going back and fourth with standard bank VAF and also standard bank insurance departments. They keep referring me in between them without any answers or addressing my problems. I don’t know how much airtime I have spent in the last few days calling them. I even called the complaints department from standard bank and guess what, more of my airtime was wasted again for nothing. I held the call for about 15 mins without even speaking to a consultant for a minute.

The reason for this complaint is that I had a vehicle accident two months ago. My vehicle was written off. So my car insurance (which is not standard bank) told me yesterday that they had paid their part of the settlement. So I was calling standard bank to confirm my balance or Confirm whether the payment from car insurance is reflecting or not on their side. No one has answered this simple question till now. Vehicle finance refers me to insurance department and at the insurance department I’m told that its not the right department to address my query, they been throwing me around like a rugby ball for two days now. I even went to twitter and tagged standard bank to address my problem they kept saying they will get back to me since yesterday. I don’t know what the problem really is because I can’t even complain to the complaints department due to stated reasons

As a person who not only has vehicle finance with standard bank but also has been banking with them since 2012, I am very disappointed to say the least of how standard bank has treated me and makes me think how will they treat me in the long term