Slowly does it Standard Bank!

The Constantia branch of Standard Bank is hopelessly understaffed, possibly still abiding by old Covid spacing regulations but more likely just badly managed. Long queues form OUTSIDE the bank from early morning; entry inside introduces one to yet another queue. There should be a separate queue for those doing simple things like collecting a card and another for more complex issues. many of those waiting to be assisted are elderly because the technology is simply too much for them. Having used the bank twice in one week to assist an elderly couple, I am unimpressed by the waiting time and on one occasion the attitude of the staff member who appeared to have had a very trying morning and that vibe was very obvious. Get your act together Standard Bank - put one of your own managers through the process and see how impressed they are!!