1 reviews | Active since Nov 2016

15 Dec 2016, 14:23

Slowest service ever

<p>went to Jane furse Limpopo branch to collect my new bank card. I have a prestige bank account however I was made to stand in a line for hours to collect my new bank card. There was only one person serving the Enquiries line. What's the point of having a banker and paying high monthly fees if I have to stand in a queue for hours?</p>

0
Replies (2)
Standard Bank
Standard Bank's reply19 Dec 2016, 09:23
Official

Good day Viola Faffi Gambinga

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply19 Dec 2016, 10:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***