slowest service and disregard for time

We all know that its the festive season and malls are packed and service might be a little slow, however the old indian consultant lady at standard bank gateway takes the crown, slowest person in the world, she sometimes dazes into space and there wasnt even much of a queue, i had only one person in front of me when i went to the branch at 12:00 which was my lunch break sat up until 14:00 just the two of us in the queue, the consultant was assisting a lady with her kids she was chatting to them and some of her other friends would come to the branch and she would greet them and even walk them out while we were still waiting for assistance, she was the only one on the floor which means she was suppose to be quick and effecient in her work, she didnt care, she only managed to assist one person in that 2 hours until another younger consultant came to assist us and the old indian lady had to take a break, if someone would look at the camera and see if i am lying or not, her service is appauling if she is too old to work then she must retire cos we need fast service on the floor, If the stupid bank had a complaint box i wouldnt have even had to write this on hello peter, poor service