SM
Stella M
1 reviews | Active since May 2016
12 Dec 2018, 20:19
Slowest query resolution in the world
If I could give -1 star i would. I was told my query regarding the atm swallowing my money but not reflecting in my account would be resolved by 10 Dec. We are now on 12 Dec and no word yet. This happened on 29 Nov. How long can it possibly take to pay back R480? I will honestly wait for the money to be paid back and then close this stupid account. This is just ridiculous.
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Standard Bank's replyOfficial
13 Dec 2018, 03:45 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply13 Dec 2018, 03:45
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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