SLOW WEBSITE

I went through the whole process of booking a flight for 3 people on Standard Bank Ucount Travel, I asked for my ucount reward, I went through the whole payment process then was told I timed out and would have to start again!!!! <br> <br> THEIR website was very very slow - not my fault. However I started again from scratch - put in all the same details etc etc and found at the end of all this that I had to pay the full price - no ucount reward. <br> <br>