Slow Unhelpful Service and Response Time

<p>I paid up my account on the 9th of January 2017 - all I needed was the paid up letter from the banks Legal /Collections Department.</p> <p> </p> <p>A simple 3 line letter saying that my account was paid up - not difficult - not rocket science.</p> <p> </p> <p>3 February and still no letter - each phone call to them - another excuse. STILL NO LETTER. </p> <p> </p> <p>Not impressed. </p> <p> </p> <p> </p>