Slow to refund after ******** additional deductions

Good day, Totally disappointed in standard bank. Had 2 additional deductions taken off my account for a term loan which I have. This after bank didn’t deduct on time in September when I still had funds available. Visited Windermere branch and was assisted professionally by Crystal. She spoke with Andiswa and Sonnyboy from the head office. 2 tickets were logged for the refunds to be processed at the bank on the 4th of Nov: *** and ***. Ticket *** was resolved on the next day and refund was processed. Ticket closed. Ticket *** remained opened until yesterday and at 6am, I received an sms saying that this ticket too is closed BUT is it not resolved as I have not had the refund processed yet. This is disappointing to say the least. I will not be visiting the bank to resolve this , it is Standard bank that needs to act on behalf of me as their client because the deductions were ******** to begin with. I do not think that it is fair that I should be inconvenienced in this manner. Lastly, I’ve followed all necessary channels but I’m not satisfied: I’ve emailed the complaints resolution email address twice, no response , hence I’ve taken this request to HP.