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JVdB
Johannes Van der Berg

1 reviews | Active since Apr 2024

11 Mar 2025, 09:35

Slow to bad service

Good day

Where almost 2 weeks for Standard bank to close a deceased account and to pay the monies in the Estate account. Calling the call Centre holding on for hours and no assistance.

Really other banks received the same info and the monies wa spaid out in 24 Hours.

0
Replies (6)
Standard Bank
Standard Bank's reply11 Mar 2025, 09:46
Official
Dear Johannes

 Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply11 Mar 2025, 09:57
Official
Dear Johannes

Please be on the look out for our call. Our team will be in touch.

Sorry for the inconvenience.

 Kindest regards
Standard Bank Hello Peter Team 
***


Standard Bank
Standard Bank's reply13 Mar 2025, 08:54
Official
Dear Johannes

Our team is looking into this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
***


Standard Bank
Standard Bank's reply13 Mar 2025, 11:23
Official
Good day Johannes,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
JVdB
Johannes Van der Berg's update13 Mar 2025, 13:06
Reviewer Update
I want feedback and i want it now@&&&&&&@@$$&&
JVdB
Johannes Van der Berg's update13 Mar 2025, 14:34
Reviewer Update
Will never ever consider to recommend Standardbank to any one.