Slow stuff and casual attitude.

I went to the branch inside Menlyn Mall to collect my card,i arrived at 12:27, my name taken at the door for service and sat down. I was only assisted at 13:33 by a teller. There was only one lady working at the card collection desk, she made sure to chit chat every customer that went to her while also engaging in long winded conversations with her colleagues which caused our waiting time to increase. After visually expressing my frustrations at the delays. I was taken to Tshephang Shiang a teller who assisted me in less than 3 minutes. The other lady was taking 10-15 minutes talking to customers about her hair and holidays in Cape Town we waited. Atleast Tshephang could see i was visibly upset and offered and apology. The one elderly lady that came after me would probably wait another 10 minutes as when i left the lady at the desk had not yet attended to her.