KL
Kris L

1 reviews | Active since Sept 2014

25 Mar 2015, 13:41

SLOW SLOW SLOW!!!

Every time i walk into this bank it looks empty. 2-4 people in the information que but it takes nearly 1 hour for the one customer to be helped OR to be referred to another help desk... Staff have no clue and are running around asking others a million and one questions!! Today a lady that was helping a customer just waked away from here help desk, graded her handbag and just left!! THIS IS UNACCEPTABLE!!<br> <br> I still haven't been help with a basic EFT transfer increase limit.<br> Think its time to move my money elsewhere!!!

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Replies (1)
Standard Bank
Standard Bank's reply26 Mar 2015, 11:20
Official
Hello krislaidlaw,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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