SLOW SERVICE, YET AGAIN

I app**** for a loan at Standard Bank because I do all my banking with them. I app**** on Monday (13/01) afternoon, and for that reason I did not expect anything to be finalised at that time. However, the loan was approved and I received an email with the loan agreement. This very email also congratulated me as the loan was approved, and also informed of the requirements i.e. latest salary slip and bank statements. So first thing Tuesday morning I emailed the required documents to email address provided. I have not received any response to any of my emails I've been sending since yesterday. The email address is ***, you can use this email for an update on the status your application. This is the email I've been using and there is not even an automatic response acknowledging receipt of my emails. I am very disappointed with the service I have received from the Standard Bank as I have been a client for many years. Standard Bank, please let me know what is going on as I stated in the application that the loan is needed for an emergency.