Slow service

I'm so disappointed with the service I'm receiving from Standard Bank-Vincent branch in East London. I have been sitting on this chair for more than an hour now without being assisted. It has been more than 30 minutes since a person was taken from the que. I am supposed to fetch my child from school but I am late already. People are parading with their lunch boxes while we are sitting and waiting to be assisted- no explanation whatsoever. Of there was an option for zero star rating I was gonna give them that. Lindeka Msindwana ended up assisting me speedily. In less than 5 minutes she was done with me.