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jG
jade G

1 reviews | Active since Nov 2013

06 Sept 2023, 09:57

Slow Service Delivery

I submitted a request on my revolving loan on the 4th and have followed up but to date no response. I also submitted my documents 4 times but was still requested for it.

0
Replies (6)
Standard Bank
Standard Bank's reply06 Sept 2023, 10:05
Official
Good Day 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
jG
jade G's update06 Sept 2023, 14:36
Reviewer Update
I did a third follow up. Still no reply from Debra or the escalation team
Standard Bank
Standard Bank's reply06 Sept 2023, 14:48
Official
Dear Jade

We will follow up with our team and we will be in touch.

We sincerely apologize for the delay caused.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
***


jG
jade G's update06 Sept 2023, 16:26
Reviewer Update
It's shocking that it's a whole nother day with no care with no feedback
Standard Bank
Standard Bank's reply06 Sept 2023, 16:38
Official
Dear Jade

We regret any delays experienced in getting this matter resolved. 

We have requested urgent feedback on this matter.
 
Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply07 Sept 2023, 15:54
Official
Good Day Jade

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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