Slow service, angry staff

I went to Maponya mall standard bank to collect my card as I blocked it due to some ********** transactions, I stood on the outside quee for 3 hours without being attended to, it me 4 hours of standing before I could get inside, this is the worst experience I have ever had, when I got inside to finally collect my card, the staff looked so forced to work, like what kind of a service provider is this, so annoyed.