SLOW SERVICE

I received sms from bank advising to pick up my new debit/chip card.<br> <br> I arrive at bank (@1pm today, standing for 45 minutes in queue while tellers (2) are helping the same 2 people for the duration of time i've been in the queue. <br> <br> I questioned the one of the staff tasked to check why people are in the queue if someone can help me urgently. but advised to wait in queue.<br> <br> Eventually being helped and they cant pick me up on the system. HOW?.....They sms'd me to pick up card, my account gets credited every month, and I use my old card (I have forever as its he old magnetic strip one) for purchases and withdrawals...<br> <br> This is a place a entrust with my money..