1 reviews | Active since Aug 2018
Slow Service
Done an Atm Deposit on the 31 of July 2018 needed to deposit R3600 into my account to do an EFT, the Atm Struggled then after a few seconds only returned r2800, error appear on the screen saying jammed and printed a slip, i immediately went into the Branch and logged the Claim for the R800 that jammed in the ATM. the next day i phoned Standard Bank to find out if the claim has been logged to my surprise it was not logged , even though i logged it the previous day around 11am. the agent logged the claim again for me. got a reference number. TODAY is the 13th of August 2018 and my claim has not been resolved yet, 10 working days has gone and im still not refunded...............
Dear Ricardo Hartzenberg
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Ricardo Hartzenberg
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ricardo Hartzenberg
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ricardo Hartzenberg
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***