JC
Jennifer C
1 reviews | Active since May 2012
04 Nov 2020, 10:42
Slow Response Rate to Online Vehicle Finance Application
I am curious as to what the turn around time is supposed to be in receiving contact back from Standard Bank when doing an online application for Vehicle Financing, or am I supposed to pick up the telephone now despite the fact that they advise they will be in contact with me as a customer? ABSA responded within 2 hours of doing the same on their website. Yet, I am a Standard Bank customer and would have though that "my" bank would want further business from me?
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Replies (3)
Standard Bank's replyOfficial
04 Nov 2020, 11:45Good day Jennifer,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply04 Nov 2020, 11:45
Official
Good day Jennifer,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
JC
Jennifer C's updateReviewer Update
05 Nov 2020, 16:09Still no contact made by Standard Bank from my lodged request for financing. Why provide an option online to apply for or request financing if there is going to be zero contact made?
Is the turn around time for contact 7 days perhaps??? By then I may have lost out on a deal with the car dealership.
Is the turn around time for contact 7 days perhaps??? By then I may have lost out on a deal with the car dealership.
JC
Jennifer C's update05 Nov 2020, 16:09
Reviewer Update
Still no contact made by Standard Bank from my lodged request for financing. Why provide an option online to apply for or request financing if there is going to be zero contact made?
Is the turn around time for contact 7 days perhaps??? By then I may have lost out on a deal with the car dealership.
Is the turn around time for contact 7 days perhaps??? By then I may have lost out on a deal with the car dealership.
Standard Bank's replyOfficial
06 Nov 2020, 14:03Good day Jennifer,
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 06 October 2020.
We appreciate your support and loyalty.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply06 Nov 2020, 14:03
Official
Good day Jennifer,
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 06 October 2020.
We appreciate your support and loyalty.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre